Refund Policy

Effective Date: December 15, 2025

🎂 Our Quality Promise

At dreamylayers, your complete satisfaction is paramount. Every cake is crafted with the highest standards of quality and artistry.

✓ 100% Satisfaction Guarantee

If your dessert doesn't meet our exacting standards, we'll make it right immediately.

🔄 Refund Eligibility

Contact us within 24 hours of delivery if:

  • Product arrived damaged or defective
  • Wrong order was delivered
  • Quality does not meet our standards
  • Ingredients differ from order specifications
  • Any dissatisfaction with your purchase

⏱️ Reporting Window

Report within 24 hours of delivery

Call (415) 555-1234 or email hello@dreamylayers.com with photos of the issue. We respond within 1 hour!

📋 How to Request

  1. Contact Us: Phone or email our customer care team
  2. Provide Details: Order number and clear photos
  3. Rapid Response: We'll reply within 1 hour
  4. Choose Solution: Full refund or replacement
  5. Quick Processing: Refunds processed in 2-3 business days

💳 Refund Methods

  • Original payment method: 2-3 business days
  • Store credit: Instant (with 25% bonus value)
  • Bank transfer: 3-5 business days

📞 Need Assistance?

Our team is here to help!

Phone: (415) 555-1234

Email: hello@dreamylayers.com

Hours: Mon-Sat, 9 AM - 7 PM